Responsible Gaming at v9999 — Play Smart, Stay in Control

Our Commitment to Responsible Gaming

At v9999, responsible gaming is not an afterthought — it is built into the foundation of everything we do. We believe that gambling, when approached sensibly and within one's financial means, is a legitimate form of entertainment enjoyed by millions of adults across Bangladesh. However, we also recognise that for a small number of people, gambling can become problematic. Our role is to provide every player with the tools, information, and support needed to stay in control.

v9999 operates a dedicated responsible gaming programme that includes account-level player controls, automated monitoring for signs of harmful play patterns, and direct access to our 24/7 Bangla-speaking customer support team. We work continuously to improve these safeguards and to make them as accessible as possible for all players registered from Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and across Bangladesh.

Responsible Gaming Tools Available to You

Age Verification — 21+ Only

v9999 is strictly an adults-only platform. Players must be 21 years of age or older to register an account, make a deposit, or participate in any game or sports betting activity on the platform. This is a firm policy with no exceptions.

During the account verification (KYC) process, v9999 requires all players to submit a valid government-issued identity document confirming their date of birth. Any account found to belong to a player under the age of 21 will be immediately suspended, all funds frozen, and the case referred to the appropriate authorities. Parents and guardians are encouraged to use parental control software to prevent underage access to online gambling platforms.

Recognising Problem Gambling

Problem gambling is a pattern of behaviour in which a person continues to gamble despite experiencing negative consequences in their personal, financial, or professional life. It is not a sign of moral weakness — it is a recognised condition that can affect anyone, regardless of their income, education, or social background.

The following warning signs may indicate that gambling has moved beyond entertainment and become a problem. If you identify with several of these, we strongly encourage you to reach out to our support team or take a break using one of the tools above:

• Gambling with money set aside for rent, food, bills, or other essential expenses.
• Chasing losses — continuing to bet in order to recover money you have already lost.
• Feeling irritable, anxious, or restless when not gambling, or when attempting to reduce how much you gamble.
• Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
• Borrowing money or taking out loans specifically to fund gambling activity.
• Neglecting work, family, or personal responsibilities because of time spent gambling.
• Using gambling as a way to escape problems, stress, depression, or feelings of anxiety.

Remember: recognising the signs early is a sign of strength, not weakness. v9999's support team is available 24/7 in Bangla and will always treat your situation with care and confidentiality.

Setting Deposit Limits

Deposit limits are one of the most practical tools available to any player who wants to keep their gambling spending within a pre-defined budget. v9999 allows players to set a maximum deposit cap across three time horizons:

• Daily deposit limit: the maximum amount (in BDT) you can deposit within any 24-hour rolling period. Useful for players who want granular day-to-day control over their spending.
• Weekly deposit limit: the maximum amount you can deposit across any 7-day period. This option suits players who prefer to manage their gambling budget on a week-by-week basis.
• Monthly deposit limit: the maximum amount you can deposit in any calendar month. Recommended for players who receive income monthly and wish to align their gambling budget with their pay cycle.

To set or adjust your deposit limit, log in to your v9999 account and navigate to the Responsible Gaming section of your account settings, or contact our support team directly via live chat. Limit reductions take effect immediately. Limit increases are subject to a mandatory 24-hour cooling-off period before they take effect, giving you time to reconsider.

Time-Out and Cooling-Off Periods

A time-out is a short-term voluntary break from gambling activity on v9999. It is designed for players who feel they are playing too frequently or for too long and need a structured pause without committing to a full self-exclusion. v9999 offers the following time-out durations:

• 24-hour time-out: suitable for players who need a single-day reset after a heavy gaming session or an unexpected loss.
• 48-hour time-out: allows players a full weekend break from gambling, helping to re-establish perspective before returning to the platform.
• 7-day time-out: a one-week break recommended for players who have identified early-stage warning signs and want meaningful time away from gambling to reassess their habits.

During any active time-out, you will not receive promotional communications from v9999. When the time-out expires your account automatically reactivates, but you can extend or convert it to a self-exclusion at any point by contacting our support team before it expires.

Self-Exclusion

Self-exclusion is a formal, binding commitment to stop gambling on v9999 for an extended period. Unlike a time-out, self-exclusion cannot be reversed before the chosen period ends. Players experiencing serious concerns about their gambling behaviour are strongly encouraged to use this tool. v9999 takes self-exclusion requests with the utmost seriousness and processes them within one hour of a verified request being received.

Available self-exclusion periods are: 1 month, 3 months, 6 months, 1 year, and permanent (indefinite) exclusion. During the exclusion period your account will be fully suspended — you cannot log in, deposit, place bets, or access any game. v9999 will also suppress all marketing communications to your registered contact details for the duration of the exclusion. If you attempt to open a new account using the same personal details during an active self-exclusion, the account will be closed immediately upon detection.

Tips for Safer Gambling

Whether you are a regular player or someone who enjoys an occasional game, these practical habits will help you maintain a healthy relationship with gambling:

• Set a gambling budget before you start each session and stick to it — treat it as a fixed entertainment expense, not a potential income source.
• Never gamble when you are upset, stressed, or under the influence of alcohol. Emotional and impaired states significantly increase the risk of poor decision-making and chasing losses.
• Take regular breaks during gaming sessions. Set a timer if necessary and step away from the screen at regular intervals. Extended uninterrupted sessions impair judgement.
• Only gamble with money you can genuinely afford to lose. Never use borrowed funds, credit card advances, family savings, or money earmarked for essential living expenses.
• Balance gambling with other leisure activities. If gambling is becoming the primary or only source of entertainment or social interaction in your life, that is a signal worth taking seriously.
• Review your account spending history monthly. v9999 makes your full transaction and gaming activity history available in your account dashboard at any time — use it.

Protecting Vulnerable Players

v9999 takes additional steps to identify and support players who may be showing signs of vulnerability, including elevated risk of problem gambling. Our platform uses automated monitoring to flag accounts where patterns such as rapid session escalation, repeated failed withdrawal attempts, or unusually large bet-to-balance ratios are detected. Where such patterns are identified, our responsible gaming team will proactively reach out to the player.

We also encourage friends and family members who are concerned about a loved one's gambling behaviour to contact our support team confidentially. While v9999 cannot discuss another person's account details without their consent, we can provide guidance, resources, and in appropriate cases take protective measures on the account in question.

Need Help? Contact Our Support Team

If you are worried that gambling is having a negative impact on your life — or the life of someone close to you — please do not wait. Our support team is available 24 hours a day, 7 days a week, in Bangla. Every conversation is treated with complete confidentiality. There is no judgement here — only support.